Cancellation Policy

1. Introduction

This Cancellation Policy applies to all orders placed through the ANM Distributors Online Store, operated from Kurunegala, Sri Lanka. By placing an order, you agree to the terms outlined below.

2. Order Cancellation by Customer

• Orders may be cancelled only before dispatch.

• Once an order has been confirmed and dispatched, cancellations will not be accepted.

• Cancellation requests must be communicated through official ANM Distributors contact channels.

3. Order Cancellation by ANM Distributors

ANM Distributors reserves the right to cancel an order under the following circumstances:

• Product unavailability or stock discrepancies

• Pricing or system errors

• Incomplete or incorrect customer information

• Suspected fraudulent or unauthorized activity

In such cases, the customer will be notified promptly.

4. Refunds for Cancelled Orders

• Approved cancellations made before dispatch may be eligible for a refund, credit note, or order adjustment, as applicable.

• Refund methods and timelines will be determined based on the original payment method and business terms.

5. FMCG Limitations

Due to the nature of Fast Moving Consumer Goods, cancellations after dispatch are strictly not permitted, especially for perishable or hygiene-related products.

6. Policy Updates

ANM Distributors reserves the right to amend this Cancellation Policy at any time without prior notice.

7. Contact Information

For cancellation requests or inquiries, please contact
ANM Distributors – Kurunegala, Sri Lanka
via official communication channels before dispatch.